Privacy Policy | 1plusgame Official Casino Platform Philippines

Last Updated: 2026-08-22

Privacy at a Glance

  • What we collect: Identity, contact, payment, and technical device data.
  • Why we collect it: To manage your account, verify your identity, and prevent fraud.
  • Who sees it: Our internal team and trusted partner service providers.
  • Retention: Kept for the duration of your account and as required by law.
  • Your control: You can request access or deletion via our support team.

1. Introduction and Scope

Welcome to 1plusgame. This Privacy Policy describes how we collect, use, and protect your information when you use our platform in the Philippines. By accessing our services, you agree to the practices described here.

This policy applies exclusively to our official platform. It does not extend to third-party websites, external payment gateways, or other services you may visit after leaving our site. We encourage you to review the privacy policies of any third-party service you interact with.

2. Personal Information We Collect

We collect information necessary to provide a legal and secure gaming environment:

Account & Identity

Information provided during registration to establish your identity and manage your profile.

Verification Documents

Government-issued IDs and proof of address used for KYC (Know Your Customer) and age verification.

Payment Data

Transaction details and payment method information to process deposits and withdrawals.

Gaming Activity

Records of your wagers, game history, and transaction logs to ensure fairness and account security.

Technical Data

IP addresses, browser types, device identifiers, and operating systems for security and optimization.

Communications

Records of your interactions with our support team via the available channels on our site.

3. How We Collect Data

Information is gathered through three primary channels:

  • Directly from you: When you register an account, verify your identity, or contact support.
  • Automatically: Through cookies and server logs while you navigate our platform.
  • Partner Providers: Through our partner payment providers and technical service partners to validate transactions and security.

4. Why We Use Data

We process your data for the following legitimate business and legal purposes:

  • Account Management: To maintain your profile and provide a seamless user experience.
  • Financial Transactions: To facilitate secure deposits and withdrawals in PHP.
  • Compliance: To verify your age (18+) and identity to prevent underage gambling.
  • Security: To detect and prevent fraud, money laundering, and multi-accounting.
  • Personalization: To tailor the platform content and offers to your preferences.
  • Legal Obligations: To comply with applicable gambling and data laws in the Philippines.
  • Marketing: To send promotions and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Operational Partners: Payment processors, identity verification services, and technical infrastructure providers.
  • Regulatory Authorities: When required by law to comply with legal requests or prevent criminal activity.

6. How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: Data is encrypted during transmission to prevent unauthorized interception.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel.
  • Isolation: Payment sensitive data is handled through isolated and secure systems.
  • Monitoring: Continuous monitoring of our systems to detect and respond to potential threats.

7. Cookies and Tracking

Our platform uses cookies to enhance your experience and maintain security. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your residency, you have the following rights regarding your data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the removal of your data or its transfer to another service.
  • Objection & Consent: Withdraw consent for marketing or object to specific data processing.

To exercise these rights, please contact our support team via the channels available on the Support page. Please note that we are legally required to retain certain data (such as transaction logs) even after account closure to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. Once an account is closed, we keep necessary data for the period required by applicable law in the Philippines to fulfill legal, auditing, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately. Parents or guardians who believe a minor has created an account should report this immediately via our Support page.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to maintain the security and confidentiality of your data.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions or concerns regarding your privacy or the processing of your personal data, please reach out to us through the official contact channels available on our Support page.