1plusgame
Bank Transfers
Ideal for players who prefer traditional banking. This method involves transferring funds from your personal bank account to the platform, offering a familiar and stable experience for larger transactions.
Deposits & Withdrawals Guide
The 1plusgame Cashier is your central hub for managing your funds securely. Whether you are adding credits to start your journey or requesting a payout of your winnings, our system is designed for clarity and safety. Please note that specific available payment methods, minimums, and maximums are dynamically updated and will be displayed directly within the Cashier interface upon login.
How the Cashier Works
At 1plusgame, all financial transactions are streamlined within a single interface to ensure a seamless experience. Your account balance is held in Philippine Pesos (PHP) and is clearly displayed using the ₱ symbol throughout the platform. When you deposit, funds are added to your main balance after the payment provider confirms the transaction. Conversely, withdrawals are handled as reviewed requests; they are not instant transfers. Our team verifies each request to ensure it meets security criteria before the funds are released to your chosen payment method, ensuring your money reaches you safely.
Payment Method Categories in the Philippines
Local E-Wallets
The most popular choice for speed and convenience. Suitable for players who manage their finances via mobile apps and want a streamlined, digitally integrated payment process.
Mobile Payments
Perfect for those who prefer using their mobile network credits. This is a highly accessible option that allows for quick additions to your account balance directly from your handset.
Bank Cards
A global standard for digital payments. This method is suitable for users who prefer the security and familiarity of their debit or credit cards for online transactions.
Prepaid Vouchers
Great for players who prefer not to link a bank account directly. These vouchers are purchased and then redeemed on the site using a unique code for immediate credit.
How to Deposit
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1
Access Your Account
Start by logging into your 1plusgame profile using your official credentials to ensure you are in a secure session.
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2
Open the Cashier
Navigate to the "Deposit" or "Cashier" section from the main menu to view all available funding options.
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3
Choose Your Method
Select a payment category that suits your needs, such as a local e-wallet or bank transfer, based on the options shown.
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4
Enter Deposit Amount
Input the specific amount you wish to deposit. Double-check the figure to ensure it matches your intended budget.
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5
Confirm Transaction
Complete the authorization in your payment app or on the redirected secure page to finalize the movement of funds.
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6
Verify Balance Update
Return to the main lobby to see your updated ₱ balance. If the funds do not appear, please visit our Support page.
Why Payment Methods Must Be in Your Own Name
Using a third-party account for deposits or withdrawals is the most common reason for payout failures.
To maintain a secure environment and prevent unauthorized account access, 1plusgame strictly enforces a "Same-Name Policy." This means the name on your payment method must exactly match the name used during registration. This is not mere red tape; it is a vital security measure designed to protect your funds from fraud and account takeover. When a withdrawal is requested, our system verifies that the destination account belongs to the account holder. If a mismatch is detected, the payout will be blocked, and funds will be returned to the source. This ensures that your winnings are delivered only to you and no one else.
How to Request a Withdrawal
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1
Complete Verification
Ensure your identity has been verified by the security team. This is a mandatory step before your first payout can be processed.
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2
Settle Active Bonuses
Check for any active bonuses or promotions. Wagering requirements must be met or bonuses settled before withdrawing.
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3
Navigate to Cashier
Open the Cashier interface and switch from the "Deposit" tab to the "Withdraw" tab.
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4
Select Payout Method
Choose your preferred method from the list of available options, ensuring it is one that you own personally.
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5
Submit Request
Enter the amount you wish to withdraw and submit the request for review by our finance department.
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6
Track Your Status
Monitor the "Transaction History" section of your account to see when your request moves from "Pending" to "Completed."
Account Verification & Your First Payout
Verification (KYC) is a one-time security process that ensures the integrity of our gaming community.
Account verification is a standard procedure conducted by all regulated online gaming operators. Its primary purpose is to prevent money laundering, underage gaming, and duplicate account fraud. Rather than asking for documents every time you withdraw, we request verification only once. This streamlines all future transactions, making subsequent payouts much smoother.
Generally, the verification process involves submitting clear copies of a government-issued photo ID, a recent document that confirms your registered residential address, and proof that your chosen payment method is indeed in your name. To avoid delays, we strongly recommend uploading these documents before you initiate your first withdrawal request. Ensure that all images are well-lit, in color, and that all four corners of the document are clearly visible in the frame. This proactive approach prevents the "Pending" status that often occurs when a payout is requested before the account is fully verified.
Why a Withdrawal Might Be Delayed
While we strive for efficiency, certain factors can lead to a delay in receiving your funds. Common reasons include:
If your payout is delayed, please contact our Support Team. To speed up the process, please have your User ID and a screenshot of the pending transaction ready.
How Currency and Amounts are Displayed
To maintain consistency for all our players in the Philippines, the account currency is set to Philippine Pesos (PHP). You will see the ₱ symbol next to all balances and transaction amounts within the interface. If you use a payment method that operates in a different currency, the conversion is handled automatically by the payment provider. The final amount shown on the confirmation screen—the figure you agree to before clicking "Confirm"—is the actual active amount that will be credited to your account or sent to your bank.
Staying in Control of Your Budget
Responsible gaming is a core value at 1plusgame. We provide a variety of tools to help you manage your spending and ensure that gaming remains a form of entertainment. Within your account settings, you can configure deposit limits to cap the amount of money you can add to your account over a specific period. Please be aware that while decreasing a limit usually takes effect immediately, increasing a limit may require a waiting period for your protection.
We strongly recommend deciding on a strict budget before you open the cashier, rather than adjusting your limits after a round of play. For more detailed tools and advice on maintaining a healthy balance, please visit our Responsible Gaming page.
Protecting Your Funds and Account Security
Your financial security is our priority. To protect your funds, always use the security options provided in your account settings, such as strong, unique passwords. Never share your login credentials or payment details with anyone. Only perform transactions through the official Cashier located on this domain. Be vigilant: 1plusgame will never ask you to transfer money to a private individual or a third-party account via a direct message. Any communication requesting you to send funds outside of the official platform interface should be treated as fraud and reported to our security team immediately.
Frequently Asked Questions
How do I deposit?
To deposit, log into your 1plusgame account and visit the Cashier section. Select your preferred payment category, enter the amount you wish to add, and follow the prompts to complete the transaction via your payment provider. Once confirmed, your balance will update.
Why hasn't my deposit arrived?
Most deposits are processed quickly, but delays can occur due to provider checks. Ensure you have completed the transaction in your payment app. If the balance does not update, please contact our support team with your transaction details.
Why do I need to verify my identity?
Identity verification is a standard security requirement to prevent fraud and ensure that funds are sent to the rightful account holder. This process is typically required once before your first withdrawal request is approved.
Can I withdraw to a different method than I deposited with?
For security reasons, the platform generally requires funds to be returned to the same method used for the deposit. If your original method is unavailable, please contact support to discuss alternative verified options.
Can someone else pay on my behalf?
No, third-party payments are strictly prohibited. The name on your payment account must exactly match the name registered on your 1plusgame account to ensure secure fund management and successful withdrawals.
Why is my withdrawal still pending?
Pending withdrawals are usually due to ongoing account verification, active bonus wagering requirements, or internal security reviews. Check your account status or contact support if the request remains pending beyond expectations.
Can I cancel a withdrawal request?
Depending on the stage of processing, you may be able to cancel a request within the Cashier section. Once the request has been approved and sent to the payment provider, it can no longer be cancelled.
How do I set a deposit limit?
You can configure deposit limits within your account security or responsible gaming settings. Simply select the limit type and enter the amount you wish to restrict. This helps you maintain a healthy budget while playing.
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